The process of ordering funds was partially computerized (the usual office automation tools were used: e-mail, Excel files, etc.) and paper documents played a very important role in the process (forms entered manually, sending and receiving faxes). Given the diversity of events that can influence the amount distributed by an ATM, human appreciation plays a very important role in the heart of the process of determining the number of notes to be replenished.
The IT tool therefore had to assist the order manager in non-value added tasks, while at the same time allowing him a great deal of flexibility in the main decision – the determination of the amount needed for each intervention.
The main objectives of the project were :
- To provide an easily accessible, unified work tool, gathering information on the activity of the automatons, the orders placed and the creation of new orders.
- Continuously improve the results generated by the optimization algorithms, based on historical activity data.
- Automate tasks with no added value for the manager, thus improving performance and reducing the risk of human error: document generation, verification of insurance and space constraints, etc.